Common Problems

Please note that most common errors can be caused by a bad installation or a poorly done update, always verify this using the default asset before communicating your problem to us, this will save time.

If you've made it this far, congratulations, you're one of the few customers reading through the documentation and taking an interest in fixing problems that come your way using our resources.

This section is intended for the common problems that some players usually have when using this asset, we ask you to check one by one to find your problem here and save long waits on community tickets. If your problem still persists, do not hesitate to contact us from the Discord community by opening a ticket.

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List of common problems

Deploy each section according to your problem, so you will find the solution quickly, each problem has a general and basic solution in its description that will help you solve the case.

I can't buy the version upgrade from the website

This is because you may not be the owner of the asset, this upgrade is only available to the original purchasers of the asset according to the Tebex TOS.

Do not insist on purchasing it if this is not the case.

I can't take photos or videos

The main dependency for photographs and videos is the use of webhooks, which is fully explained in the Webhhook System post.

To add the webhooks to this asset, we will have to go to qs-smartphone-pro/server/custom/webhooks, there we will find the configurable ones to add the webhooks.

If you skip this step, you will not be able to take photos or videos on the phone, avoid skipping this step before opening a ticket in the community.

The asset was sent by a friend or resold and I cannot access the upgrade

If this is the case, then you will not be able to purchase the upgrade. This is only available to the person who originally purchased the asset. You can choose to purchase the monthly membership that renews month to month and is very convenient.

My inventory is not compatible with the Unique Phone system

You can contact the creator of your inventory to edit the files in server/custom/inventory/*.lua or use the phone without unique phones, as you decide, we cannot take care of third-party inventories since we do not have access to all.

Can I add my own Banking or Billing system?

Not at the moment, since we prefer not to get involved in future problems due to third-party assets. The internal system works natively with the framework you use.

The crypto values system is not working correctly

This is because I enabled the config called Ticker, which depends on an official wallet API, you can create your wallet and put the code using this website, it has paid plans and free plans, choose what you like best https:/ /min-api.cryptocompare.com/pricing.

Infinite loading when taking pictures

There are no webhooks added, make sure to add a webhook in server/custom/webhooks/*

"Unexpected error" in the server console

Make sure that the API Key for Ticker is valid in the config.lua. If you don't want it, just set Enabled to false in it.

Services app doesn't show you in duty

Make sure the "Toggle Duty" setting is checked in the settings app.